Privacy Policy

1. Introduction

Smart Contact AI ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services (collectively, the "Service").

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.

2. Information We Collect

We may collect information about you in a variety of ways:

Personal Information You Provide:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username, password)
• Payment information (credit card details, billing address)
• Communications with us (emails, chat messages, support requests)
• Any other information you voluntarily provide

Automatically Collected Information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and tracking technologies
• Location data (if permitted by your device)

Contact Data You Upload:

• Contact lists and information you import into our Service
• Communication history and interactions
• Any data processed through our AI features

3. Marketing Communications Consent

Email and SMS Marketing:

By providing your email address and/or phone number to Smart Contact AI, you expressly consent to receive marketing communications from us, including but not limited to:

• Product updates and announcements
• Promotional offers and discounts
• Educational content about AI and contact management
• Company news and newsletters
• Service-related notifications

Your Consent Means:

• You agree to receive marketing emails and text messages
• You understand message and data rates may apply for SMS
• You can opt-out at any time using the unsubscribe methods described below

How to Opt-Out:

• Email: Click "unsubscribe" in any marketing email or email us at info@smartcontactai.com
• SMS: Reply "STOP" to any text message or contact us
• Account Settings: Manage communication preferences in your account dashboard
• Phone: Call us at 844-620-7224 to update your preferences

Even if you opt-out of marketing communications, we may still send you important service-related notifications.

4. How We Use Your Information

We use the information we collect to:

Service Operations:

• Provide, operate, and maintain our Service
• Process transactions and manage your account
• Respond to your requests and provide customer support
• Send service-related notifications

AI and Analytics:

• Train and improve our AI algorithms
• Analyze usage patterns and service performance
• Personalize your experience
• Generate insights and recommendations

Marketing and Communications:

• Send promotional materials and updates (with your consent)
• Conduct surveys and gather feedback
• Inform you about new features or services

Legal and Safety:

• Comply with legal obligations
• Protect against fraud and security threats
• Enforce our Terms of Service

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers:

• Third-party vendors who help us operate our Service
• Payment processors and billing companies
• Cloud storage and hosting providers
• Analytics and marketing service providers

Legal Requirements:

• When required by law or legal process
• To protect our rights or property
• To investigate fraud or security issues
• In connection with a business transfer or acquisition

With Your Consent:

• When you explicitly agree to share your information
• For purposes you have authorized

All third parties are required to maintain the confidentiality and security of your information.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection
• Secure data centers and infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our Service
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Fulfill the purposes outlined in this Privacy Policy

• Account Data: Retained while your account is active and for a reasonable period after account closure
• Contact Data: Retained based on your settings and applicable laws
• Communication Records: Retained for customer service and legal compliance purposes
• Marketing Data: Retained until you opt-out or we determine it's no longer needed

You may request deletion of your personal information by contacting us, subject to certain legal limitations.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability:

• Request a copy of the personal information we hold about you
• Receive your data in a portable format

Correction and Update:

• Request correction of inaccurate or incomplete information
• Update your account information at any time

Deletion:

• Request deletion of your personal information
• Close your account and remove associated data

Opt-Out and Control:

• Opt-out of marketing communications
• Manage cookie preferences
• Control data sharing settings

To exercise these rights, contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Personalize content and advertisements
• Improve our Service functionality

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

10. Third-Party Links and Services

Our Service may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services before providing your information.

Third-Party Integrations:

Our Service may integrate with third-party platforms and APIs. When you connect these services, you authorize us to access and use information from these platforms in accordance with their respective privacy policies and this Privacy Policy.

11. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information.

If you believe we have collected information from a child under 13, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from your country's laws.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy and rights in accordance with applicable data protection laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on our website
• Sending an email to your registered email address
• Providing notice through our Service

The updated Privacy Policy will be effective immediately upon posting. Your continued use of the Service after the changes constitutes acceptance of the updated Privacy Policy.

14. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the categories and specific pieces of personal information we collect
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights

To exercise these rights, contact us using the information below.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Data Protection Officer: For privacy-related inquiries, you may also contact our Data Protection Officer at the above email address with "Privacy Inquiry" in the subject line.